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Hi Rodrick, I informed you any time you to start with walked in on your scheduled appointment that we had been exceptionally chaotic & backed up, that I did not Assume we might have time for any more get the job done, we got you in & out as quickly as you possibly can since you ended up waiting around, & your accurate we did get it performed somewhat more rapidly than was The work compensated, When your trying to find a discount over the labor, I'd be satisfied to reimburse you the $23, but in the event you undesirable critique is especially about your rear latch, I do not it's truthful for being upset about an unscheduled repair, the detail shop caused, & we by no means did exchange the latch, we repaired it in 2014, sorry to hear that you had been upset using your visit, we constantly try to do the best we will
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